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Frequently Asked Questions

What are your business hours?

We operate within normal weekly business hours from 8:30 am to 5:00 PM. You can easily reach us via phone, email, and text. 

Do you have contact with my client?​

That is totally optional! We do find that having direct communication with the client does significantly streamline the process, so please keep that in mind. Also, we do keep you informed of any communication and will gladly copy you on all emails with your client. 

Are my files secure and confidential?

Yes! We do not share your information with anyone and we have strict guidelines to keep your information and your client's information safe. 

What do I do if I lose the file?

We securely store your files on a backup drive, so in the event of a file loss, please reach out for a backup copy.   

 

Can you help with a transaction I've already initiated?

Yes! Of course! We'd love to help you out and take over the transaction. 

 

How will you keep me updated?

This is primarily up to you as our client. At the start of our project, we'll discuss methods that work well for both parties and go from there. Rest assured, we are trying to make this as easy on YOU as possible!

 

Do I still have to pay if the transaction is cancelled?

No, life happens and deals fall through. We understand. 


Why do I need a transaction coordinator?

We understand the challenging parts of real estate! You didn't sign up to become a paper pusher! On average it takes 19 hours of your time for just one transaction. Wouldn't you like to use that time to generate more listings and sales or spend more time with your family?  Give your clients that concierge experience by letting us take care of your paperwork needs so you can do more of what you love! 

 

What if we are not geographically close?

No worries at all! We do all of our work online so we are able to serve you in the easiest, most efficient way possible! 

Agents are responsible for the following:

  • Reviewing the Preliminary Title Report

  •  

    Attending any onsite inspections or appointments

  • Negotiating repairs and any changes in contract

  • Providing a full and complete checklist of documents required by your broker

  • Providing the executed contract to your TC in a timely manner

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